UK's CMA launches investigation into Ticketmaster | IQ Magazine
It comes after the ticketing controversy surrounding the Oasis reunion shows and the use of dynamic pricing
www.iq-mag.netHere’s the latest I can provide based on recent public reporting.
Direct answer
- The UK CMA launched a formal investigation into Ticketmaster in September 2024 over Oasis ticket sales and potential unfair practices, including dynamic pricing and how prices were presented to fans. This investigation was ongoing into 2024 and into 2025, with the CMA seeking evidence from Ticketmaster and industry stakeholders.[1][2]
Key developments
- The CMA’s inquiry looked at whether Ticketmaster breached consumer protection laws and whether fans were given clear, timely information about pricing and dynamic pricing implications during high-demand sales.[2]
- In 2025, the CMA obtained undertakings from Ticketmaster related to price information and disclosure practices, including changes such as reducing reliance on “platinum”/premium labels and improving upfront price transparency; the CMA stated it would monitor compliance and could take further action if needed.[3]
- Ticketmaster publicly stated it would cooperate with the CMA during the investigation, and the CMA published consumer-facing guidance encouraging fans to submit evidence of their experiences.[2][3]
What to watch next
- Expect further CMA statements or government communications about enforcement actions, consumer protections in the secondary market, and any updated pricing disclosure requirements for ticket sellers in the UK.[3]
- News outlets and Ticketmaster’s UK Discover News page are likely to recap ongoing regulatory developments and any new commitments or changes resulting from the CMA process.[4][7]
Context notes
- The Oasis reunion tickets controversy in 2022-2023 spurred regulatory scrutiny; CMA’s 2024 investigation signaled a broader effort to tighten consumer protections around dynamic pricing and information disclosure in ticketing.[1][2]
If you’d like, I can pull the latest UK CMA statements or Ticketmaster UK press updates and summarize any new outcomes or changes since 2025.