Amazon $1.5 Billion Settlement: Eligibility and Refund Application in November 2025
Shoppers are asking about Amazon's $1.5 billion settlement related to Prime enrollment and cancellation practices. The key questions are: Am I eligible, and how do I get a refund?
Automatic Refunds for Qualifying Customers
Many customers who enrolled in Prime through specific sign-up flows during a defined period will receive refunds automatically. Others who meet eligibility but are outside the automatic refund group will be invited to file a claim after the initial payments.
Eligibility Criteria
Eligibility depends on how and when you interacted with Prime. You qualify for an automatic refund if you are a U.S. Prime customer who enrolled or attempted to cancel Prime between June 23, 2019, and June 23, 2025, using certain challenged sign-up flows, including:
- Universal Prime Decision Page
- Shipping Selection Page
- Single Page Checkout
- Certain Prime Video enrollment paths
Usage Thresholds and Refund Amounts
If you used no more than 3 Prime benefits in any 12-month period after enrollment, you qualify for an automatic refund up to $51 per person.
If you enrolled through a challenged flow and used more than 3 but up to 10 Prime benefits, you may still receive a refund but will likely need to submit a claim after automatic payments conclude.
"Many customers who enrolled in Prime through specific sign-up flows during a defined period will receive refunds automatically."
Author’s summary: Amazon’s settlement offers automatic refunds to many Prime customers eligible based on their enrollment and usage, with others invited to claim refunds later.