Author's Summary
Shopify's outage on Cyber Monday disrupted online transactions for merchants relying on its platform, peaking with thousands of user reports and affecting logins and point-of-sale access during peak holiday shopping. (152 characters)
Incident Overview
A major outage struck Shopify, the e-commerce platform, halting transactions for online sellers on Cyber Monday, one of the busiest shopping days. This interruption prevented merchants from completing sales through Shopify's technology.
Reported Impacts
Thousands of users faced login failures and point-of-sale system glitches around 11 a.m. ET, with Downdetector logging nearly 4,000 peak complaints in the US and 2,500 in the UK. Shopify noted ongoing probes into authentication and access issues on its status page.
"We still investigating applying mitig for the and login issues."
Response and Context
By early afternoon ET, Shopify reported fixing the login authentication flow and observing recovery signs. The timing proved costly amid forecasts of record $14.2 billion in US online Cyber Monday spending.
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