Is Shopify down? Merchants report outages on Cyber Monday

Shopify Outage on Cyber Monday 2025

Shopify, a major e-commerce platform, experienced a significant service outage on Cyber Monday 2025, disrupting online business operations for many merchants. The outage mainly affected users' ability to log into their Shopify accounts and access point-of-sale systems, critical for managing transactions, especially during one of the busiest online shopping days of the year.

Impact and User Experience

Thousands of Shopify users reported difficulties, with outage reports peaking at around 4,000 cases at 11 a.m. EST. Many merchants were unable to complete sales transactions or access administrative dashboards, hindering business during a peak sales event powered by strong holiday shopping momentum and AI-driven solutions.

Company Response and Resolution

Shopify acknowledged the issues on its status page, stating they were investigating and applying mitigations for login problems. By early afternoon, Shopify confirmed it had identified and fixed an issue with their login authentication flow and began to see signs of recovery. The company did not provide additional public comment beyond status updates.

Context and Sales Importance

Cyber Monday is traditionally the largest online shopping day in the U.S., with consumer spending expected to reach record highs. In 2025, Adobe Analytics predicted online spending on Cyber Monday would hit $14.2 billion, a 6.3% increase from the previous year. Shopify's disruption thus represented a notable setback for many merchants relying on its platform to capture this surge in sales.

"Shopify said in a 2:31 p.m. EDT alert that it had 'found and fixed an issue with our login authentication flow' and was 'seeing signs of recovery.'"
"Thousands of Shopify users reported problems, hindering their ability to do business, with reports peaking around 11 a.m. EDT."

Author's Summary

Shopify's unexpected outage during the critical Cyber Monday sales highlighted the vulnerability even top platforms face during peak demand, temporarily halting thousands of merchants from completing transactions.

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USA TODAY USA TODAY — 2025-12-01

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