Yelp Expands AI Portfolio
Yelp has launched Yelp Host and Yelp Receptionist, two new voice-driven tools to answer calls, take reservations, and manage bookings for restaurants and local businesses.
- Yelp Host functions as an AI phone agent to manage guest calls and update reservations.
- The system provides wait times, captures special requests, and texts guests to join the waitlist or browse menus.
The announcement signals a broader move by the company and the industry toward automating customer management and front-of-house communication.
Author's summary: Yelp expands AI tools for restaurants.